We are pleased to announce that the application for the 2023 Tracker Connect 24HR Critical Services Learnership is now open.
Tracker Connect is proud to offer the 24HR Critical Services Learnership, a golden opportunity for eight ambitious young South Africans eager to make their mark in the Call Centre Industry. This NQF Level 4 Learnership, based at Tracker Head Office in Johannesburg, is designed to equip unemployed youth with the skills, knowledge, and experience necessary to deliver superior customer service in a high-pressure call centre environment.[mfn]“Tracker.” Tracker.Co.Za, https://careers.tracker.co.za/applicant/index.php?controller=Listings&method=view&listingid=1766b5d9-9a79-4815-9241-58985a41b588. Accessed 18 May 2023[/mfn]
24HR Critical Services Learnership Benefits
The 24HR Critical Services Learnership provides a multitude of benefits, including:
- Comprehensive Training: This Learnership is a full qualification, combining structured unit standard-based learning with practical workplace experience, equalling a total of 132 credits.
- Job-Ready Skills: Upon completion of the Learnership, participants will become competent in various areas such as one-stop call resolution, handling electronic communication, and providing effective call centre services.
- Invaluable Experience: Learners will gain experience in a highly pressurised environment, learning to maintain customer service standards and manage electronic communication effectively.
- Stipend: To help cover basic expenses during the Learnership, participants will receive a minimal stipend.
24HR Critical Services Learnership Eligibility
To qualify for the 24HR Critical Services Learnership, applicants must meet the following criteria:
- Be a South African Citizen with a valid SA ID.
- Aged between 18 and 35 with no criminal record.
- Hold a Matric certificate with a D / level 4 symbol pass in English language.
- Currently be unemployed and not studying full-time.
- Display a passion for customer service and a professional attitude at all times.
- Have excellent interpersonal skills, attention to detail, and a desire and potential to learn.
- Able to cope with a constantly changing and pressurised environment.
- Have basic computer skills.
24HR Critical Services Learnership Application Procedure
If you meet the above requirements and are ready to take the next step in your career, follow the steps below to apply:
- Prepare your application, ensuring all necessary documents are ready.
- Visit the Tracker Connect Careers page and locate the listing for the 24HR Critical Services Learnership (listing reference: track_001031).
- Follow the instructions on the page to submit your application.
Please note, preference will be given to applicants from designated groups in line with Tracker’s policies. If you do not receive a response within four weeks, consider your application unsuccessful.
Application Dates
The deadline to apply for the 24HR Critical Services Learnership is the 24th of May 2023. The programme spans 12 months, during which you will acquire a wealth of knowledge and experience.
