Eskom Contact Details for 2026 [Updated]
This article covers Eskom’s verified contact details for 2026, updated with information sourced exclusively from official Eskom domains (eskom.co.za and its subdomains), cross-referenced with Eskom’s January 2026 service model announcement.
Eskom publishes contact details across several official pages, and not all channels serve the same purpose. Some are for general billing and account queries, others are strictly for fraud reporting or media relations, and a separate set handles formal applications and complaints by province. Using the wrong channel tends to slow things down considerably. The sections below break this down so you can go straight to the right contact for your specific need.
It is also worth noting that Eskom announced a significant shift in its service model in January 2026 — bringing back permanently closed service centres (from 1 February 2026), setting up temporary pop-up service points, and launching mobile “Hubs-on-Wheels” that travel to communities directly. These changes are covered below alongside the standard contact channels.
ESKOM LIST OF CONTACT DETAILS (2026)
POSTAL ADDRESS
Head Office Postal Address:
PO Box 1091
Johannesburg
2001
PHYSICAL ADDRESS
Head Office Physical Address:
Megawatt Park
Maxwell Drive
Sunninghill
Sandton
TELEPHONE AND EMAIL CONTACT
General Customer Service:
- National Call Centre (Toll-Free): 08600 37566 (also dialled as 08600 ESKOM)
The main number for billing queries, tariff questions, account information, and general support. Before calling, have your account number, meter number, pole number, full address, and contact details ready — agents need these to pull up your records quickly. - Switchboard: +27 11 800 8111
For calls that need to be transferred to a specific department within Eskom’s head office. This is not a customer service line.
Fraud, Corruption & Illegal Activities:
- Dedicated Fraud Hotline (Toll-Free): 0800 11 27 22
A separate line from the general call centre, specifically for reporting fraud, corruption, and other illegal activity. Free to call from anywhere in South Africa.
Ethics Office:
- Tel: 011 800 2725 / 011 800 6324
- Email: ethics@eskom.co.za
For raising concerns about ethical breaches — available to both Eskom employees and members of the public.
Media & Press Inquiries:
- Email: mediadesk@eskom.co.za
- Tel: +27 11 800 2493
- Fax-to-Email: 086 664 7699
All media and press inquiries go through this centralized desk only.
Digital & Self-Service Channels:
- Online Portal: connect.eskom.co.za
For logging faults, submitting formal applications (new connections, change of ownership), and tracking the status of a request. Each submission generates a reference number. - Alfred Chatbot (Web & WhatsApp): Available on the Eskom website and via WhatsApp by messaging 08600 37566
For balance checks, recent payment history, prepaid meter troubleshooting, and outage confirmation. Available 24/7. - USSD Self-Service: *120*37566#
Works on any basic mobile phone. Use it to check your prepaid balance, buy power vouchers, or get help with meter errors. No smartphone or internet connection needed.
Provincial Email Addresses for Formal Applications & Complaints:
Use the email address for your province when submitting a formal complaint or application. Every email must include a subject heading prefix so it reaches the right team:
- #Application — for new connection applications
- #MIMO — for Move-In / Move-Out requests
- #Accounts — for account-related matters
- #DCE — for disconnections or credit extensions
| Province | Official Eskom Email |
|---|---|
| Eastern Cape | EasternCape@eskom.co.za |
| Free State | FreeState@eskom.co.za |
| Gauteng | Gauteng@eskom.co.za |
| KwaZulu-Natal | KwaZuluNatal@eskom.co.za |
| Limpopo | Limpopo@eskom.co.za |
| Mpumalanga | Mpumalanga@eskom.co.za |
| Northern Cape | NorthernCape@eskom.co.za |
| North West | NorthWest@eskom.co.za |
| Western Cape | WesternCape@eskom.co.za |
Note on the previous municipal contact table: The table listing individual municipality phone numbers (Buffalo City, City Power, eThekwini, etc.) has been removed from this article. Those numbers belong to separate municipal electricity departments — not Eskom directly — and several could not be verified against current official Eskom sources. For electricity queries within a municipal area, contact your local municipality directly. If you are an Eskom direct-supply customer, use the provincial email addresses or the national call centre above.
IN-PERSON SERVICE — 2026 UPDATE
As of 1 February 2026, Eskom has reopened previously closed permanent service centres. In addition, temporary pop-up service points are being deployed in specific communities, and mobile “Hubs-on-Wheels” are travelling to areas where in-person support is needed most. These physical options are particularly useful for:
- Submitting documentation for formal applications
- Getting help with billing disputes that require face-to-face discussion
- Customers who are not able to use digital or phone-based channels
For the nearest service centre or to find out when a Hub-on-Wheels will be in your area, visit www.eskom.co.za or call the National Call Centre on 08600 37566.
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