Kenya Revenue Authority (KRA) Jobs – Nov 2020

JOB PURPOSE

• This role is responsible for coordinating HR activities and functions within HR and other departments/divisions in the Authority.

MAIN RESPONSIBILITIES:

• Organize and coordinate the operations and activities related to Human Resources.
• Develop work plans for HR matters/activities. e.g. Identify needs for recruitment, training, transfers and deployments.
• Ensure proper management of all employee records, correspondences, documents and information both electronic and physical.
• Prepare and submit reports, statistics and any other information as required by management for decision making.
• Prepare proposals for HR activities and coordinate implementation of the same including staff sensitization, Counseling, health and safety etc.
• Prepare and submit proposals for the procurement of HR services e.g recruitment, training, benchmarking, HIV/AIDS awareness initiatives etc.
• Provide guidance and support to all staff on HR related matters including discipline, medical, welfare and handle enquires on the same.
• Facilitate implementation of the work plans for the following corporate initiatives in the unit: Audit, Integrity, QMS, Risk Management and ISO certification.

JOB SPECIFICATIONS

Academic qualification:

• A degree in Human Resource Management or related field from a recognized institution.

Professional qualification:

• Post graduate Diploma in Human Resource Management or Certified Human Resource Professional (CHRP) or relevant HR certification.
• Membership to IHRM

Professional experience:

• Minimum of four (4) year’s relevant work experience, one (1) of which should be in a Supervisory role.

Job Summary:

• Responsible for coordinating and managing ICT user support and asset management in the Region of responsibility.

Key Responsibilities:

• Define and regularly review incident and service request classification, prioritization schemes and criteria for problem registration to ensure consistent approaches for handling, informing users and conducting trend analysis.
• Review the unit’s KPIs, procedures and processes to guarantee their relevance as well as ensure continual improvement.
• Direct the Service Desk function to ensure Incident, Problem, and Knowledge Management functions are effectively carried out.
• Manage the asset management process for ICT end user devices by monitoring and maintaining information on all the resources needed to deliver services.
• Facilitate formulation and development of the procedure manual for the service support unit.
• Set performance targets for direct reports and ensure that they are achieved.
• Develop the annual work plan for the Service Support unit.
• Coordinate with the KRA Regional and Station Managers to ensure that ICT services are provided promptly.
• Ensure conformity to ISO (9001/2015 and 27001/2013) and data security requirements.
• Prepare monthly, quarterly and annual sectional reports
• Develop, mentor, coach and promote talent growth among staff in order to support business through excellent customer service
• Conduct performance management in the unit to ensure that the mutual needs of the staff and Authority are being met.
• Coordinate Corporate initiatives within the unit such as Audit, Integrity, QMS and Risk Management

Academic and Professional Qualifications

• Bachelor’s degree in Computer Science, Information Technology or any other IT related field.
• Master’s degree in Computer Science, Business Administration or related Postgraduate degree will be an added advantage

The following certifications will be an added advantage:

• IT Governance & Service Level Management i.e. ITIL, COBIT or equivalent
• Microsoft certifications; Certified Systems Engineer(MCSE), Microsoft Certified Solution Associate(MCSA), Microsoft Certified Solution Developer (MCSD)
• Business Systems Analysis i.e. CBAP Certification / Training
• Project Management i.e. PMP or Prince 2

Relevant Work Experience Required

• The post holder should have at least five (5) years’ progressive experience in a busy IT environment in which two (2) should be at First Level Management.
• Competence in Windows Active Directory Management Tools plus creation and deployment of Group Policy Objects
• Conversant with process automation and experience working with automation tools such as MS SharePoint, System Center Configuration Manager(SCCM) or System Center Operations Manager (SCOM)
• Knowledge and experience in setup and troubleshooting of Local Area Networks and Wide Area Networks
• Proficiency in IT Service Management Systems
• Hands on experience supporting enterprise email systems (server and client) – Domino Lotus Notes, MS Exchange, Microsoft 365

Competencies

The job holder must:

• Possess strong leadership and managerial skills
• Have strong analytical and problem solving skills
• Capable of making decisions in complex situations
• Display excellent communication and interpersonal skills
• Exhibit exceptional organizational and administrative skills
• Possess good negotiation skills
• Have good business knowledge