Telkom Contact Details for 2026 [Updated]
This article covers Telkom’s verified contact details for 2026, cross-referenced across official sources including Telkom’s own customer care portals, the Telkom Code of Practice, the South African Government’s SOE directory, and the JSE Client Portal.
For the purpose of easy communication, the agency has published a list of contact details for a variety of purposes. The reason for listing the contact details includes inquiries regarding welfare, grants, eligibility, finance, registration status etc. The contact details involve email addresses, phone numbers, PO box and the physical addresses. The following table below highlights the contact details of the prestigious TELKOM
TELKOM LIST OF CONTACT DETAILS (2026)
POSTAL ADDRESS
- Telkom SA SOC Limited
- Private Bag X881
- Pretoria, 0001
PHYSICAL ADDRESS
Note: The postal address and physical address above are sourced from the South African Government’s official SOE directory and are confirmed as current for 2026. The previously listed postal address (Private Bag X780) has been corrected to Private Bag X881, and the head office is located at Highveld Technopark, Centurion — not simply “Centurion, Gauteng” as previously stated.
CUSTOMER SUPPORT — PHONE & WHATSAPP
These are the contacts to use if you have a billing question, a technical fault, a mobile query, or need help with your account. Each number is tied to a specific type of customer, so check which one applies to you before you call or message.
- Mobile Customer Care — 081 180
Free when calling from a Telkom Mobile line. This is the go-to number for Telkom Mobile subscribers with general queries. Calls from other networks will be charged at standard rates. - WhatsApp General Line — 0811 601 700
For customers who need to speak to a live agent. Works on any mobile network at standard data or messaging rates. Good for billing questions, service queries, and issues that need explanation rather than just a quick answer. - WhatsApp Self-Service — 081 160 1700
This line runs on an automated system. Use it to check your balance, buy airtime, or manage data bundles without waiting for an agent. Available to all mobile users at standard rates. - Telkom Register Helpline — 0861 100 948
A toll-free number specifically for registration-related queries. Not for technical support or billing — if you call this line with a service complaint, you will be redirected.
SERVICE CODES (Free from Telkom Landline Only)
The numbers below are officially listed in the Telkom Code of Practice and are free only when dialled from a Telkom landline. If you are calling from a mobile phone — whether Telkom Mobile or any other network — standard call charges will apply.
- 10213 — Sales, Billing & Cancellations
- 10210 — Residential Orders & Account Enquiries
- 10217 — Business Orders
- 10120 — Home Service
If you do not have a Telkom landline, the WhatsApp General Line (0811 601 700) is a better option for the same types of queries.
DIGITAL & SELF-SERVICE PORTALS
- Telkom Customer Care Hub: https://www.telkom.co.za/help-guide
A central starting point with guides, FAQs, and links to other support options. Good for customers who want to understand their options before picking up the phone. - Telkom “Get Help” Self-Service Portal: https://gethelp.telkom.co.za/
Designed for troubleshooting faults and sorting out common issues without calling anyone. The most practical first stop for broadband, fibre, or technical problems. - Main Website (for web self-service registration): https://www.telkom.co.za
CORPORATE, REGULATORY & INVESTOR CONTACTS
The contacts below are not for customer support. They handle specific legal, governance, and financial matters. Sending a service complaint to any of these addresses will not get you a resolution — and in most cases, the message will sit unread or be forwarded elsewhere.
- Main Switchboard — 012 311 3911
Routes calls to internal departments such as HR, Legal, and Marketing. This is not a customer service line. - PAIA Information Officer — paia@telkom.co.za
Strictly for formal requests to access records held by Telkom under the Promotion of Access to Information Act (PAIA). Not monitored for general queries. - Group Company Secretary — secretariat@telkom.co.za
Handles corporate governance, board administration, and statutory compliance. Contact: Ephy Motlhamme. - Investor Relations — telkomir@telkom.co.za
For shareholders, financial analysts, and media. Contact: Nondyebo Mqulwana.
Direct line: +27 12 311 1041 | Fax: +27 86 479 3515 | General IR line: +27 12 311 8675
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