Capitec Contact Details for 2026 [Updated]

This article involves information on the Capitec list of contact details for the year 2026.

For the purpose of easy communication, Capitec Bank has published a list of official contact details for a variety of services including customer care, complaints, lost or stolen cards, business banking, credit enquiries, foreign exchange services, investor relations and data protection matters. The contact details involve email addresses, phone numbers, WhatsApp support, USSD services, PO Box and physical addresses. The information below has been updated and verified against the official Capitec website and official digital platforms for 2026.

CAPITEC LIST OF CONTACT DETAILS AND HOW TO CONTACT THEM (2026)

Step 1: Talk to us

If you have a complaint, query, compliment or would like to give feedback, contact Capitec through any of the verified official channels below:

• Email: ClientCare@capitecbank.co.za
• 24hr Client Care Centre (South Africa): 0860 10 20 43
• International Client Care: +27 21 440 3580
• WhatsApp: 067 418 9565
• Official Website: https://www.capitecbank.co.za/contact-us/
• Visit your nearest branch using the Branch Locator: https://www.capitecbank.co.za/branches

WhatsApp availability:

• Chatbot support: Daily from 06:00 – 22:00 (SAST)
• Human agent support: Monday – Friday, 08:00 – 17:00 (SAST)

Additional self-service options:

• USSD: *120*3279#
• Free USSD: *130*3279#
• SMS callback request: Send your SA ID or foreign passport number to 30679

In the event of a complaint, once Capitec has received it, they will:

• Acknowledge your complaint and give you a reference number
• Contact you within 24 hours to provide feedback
• Try to resolve the matter and keep you informed
• Escalate your complaint further should they not be able to resolve it to your satisfaction

Please give Capitec time to resolve your complaint before escalating it.

Step 2: Escalate your complaint

Unresolved complaints will be escalated to Complaint Management.

• Capitec will acknowledge receipt of your complaint escalation and provide the contact details of the person investigating it
• They will contact you within 24 hours and keep you informed until your complaint has been resolved
• If you are still not satisfied, they will provide you with the relevant ombudsman’s contact details

Step 3: Contact an ombudsman

You can contact an ombudsman to investigate your complaint only if you have followed Step 1 and Step 2.

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Service/Products
Ombudsman for Banking Services
T 0860 80 09 00 (sharecall) / 011 712 1800
F 0866 76 63 20 / 011 483 3212
E Info@obssa.co.za
https://obssa.co.za

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Credit
National Credit Regulator
T 0860 62 76 27
E Info@ncr.org.za
https://www.ncr.org.za

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Credit Insurance/Funeral Cover
Ombudsman for Long-term Insurance (OLTI)
T 0860 10 32 36 (sharecall) / 021 657 5000
F 021 674 0951
E Info@ombud.co.za
https://www.ombud.co.za

You may submit a complaint to the OLTI’s office if you have raised a complaint with the insurer but the insurer has not been able to resolve the complaint to your satisfaction. The insurer’s contact details are available on your Policy Schedule received from Capitec.

You can approach the OLTI if you have raised a complaint and the resolution was not to your satisfaction relating to the following:

• Where your claim has been declined
• If you are dissatisfied with the policy performance and maturity values
• Poor service
• Lapsing of your policy
• If you are dissatisfied with your surrender or paid-up values
• Partial payment of claims
• Credit retrenchment insurance

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Financial Services
FAIS Ombud
T 012 762 5000
F 012 348 3772
E Info@faisombud.co.za
https://www.faisombud.co.za

You may submit a complaint to the FAIS Ombud if the facts that give rise to your complaint arose during the rendering of a financial service by Capitec Bank, where you are of the opinion that the bank has:

• Contravened the provisions of the Financial Advisory and Intermediary Services Act (FAIS) and you have suffered or are likely to suffer financial prejudice or damage
• Acted wilfully or negligently in rendering the financial service and caused or is likely to cause prejudice or damage to you
• Treated you unfairly

Lost or Stolen Card Contacts

Capitec customers can immediately stop or report lost or stolen cards using any of the official channels below:

Service	Contact Details	Availability
Telephone (South Africa)	0860 10 20 43	24 hours a day
Telephone (International)	+27 21 941 1377	24 hours a day
WhatsApp	067 418 9565 (Type “Stop Card”)	24 hours via chatbot
Capitec App	Sign in → Cards → Stop Card	24 hours a day

Credit and Loan Enquiries

Service	Contact Details
Apply for Credit	0860 66 77 89
Help with Credit Repayments	0860 66 77 18
Credit Repayment WhatsApp	072 822 1582
Credit Repayment SMS	SMS your 13-digit ID number to 30679
Credit Repayment Email	CentralisedCollections@capitecbank.co.za

Business Banking Services

Service	Contact Details	Availability
Business Contact Centre	011 302 0400 / 0860 30 92 50	24 hours a day
International Business Banking	+27 11 302 0400	24 hours a day
Relationship Suite	0860 30 92 50	Mon–Fri 06:30–19:00, Sat 08:00–12:00
Lost/Stolen Business Card	Press Option 1 on the business banking call menu	24 hours a day

Business Banking Relationship Suite Address:
5 Neutron Road, Techno Park, Stellenbosch, 7600, South Africa.

International and Foreign Exchange Services

Service	Contact Details	Availability
Telephone	+27 87 830 6361	Mon–Fri 08:00–17:00
Email	CapitecFX@capitecbank.co.za	Business hours

Physical Address and Digital Platforms

Head Office Address:
5 Neutron Road, Techno Park, Stellenbosch, 7600, South Africa

Postal Address:
P.O. Box 12451, Die Boord, Stellenbosch, 7613, South Africa

Head Office Telephone: +27 21 809 5900

Official Website:
https://www.capitecbank.co.za

Official Social Media Platforms:

• LinkedIn: https://www.linkedin.com/company/capitec-bank
• Facebook: https://www.facebook.com/CapitecBank
• X (Twitter): https://x.com/CapitecBankSA
• Instagram: https://www.instagram.com/CapitecBank
• WhatsApp Click-to-Chat: https://wa.me/27674189565?text=Hello

Data Protection and Investor Relations

Service	Contact Details	Availability
Information Officer	InformationOfficer@capitecbank.co.za	Business hours
Data Protection Officer	DataProtectionOfficer@capitecbank.co.za	Business hours
Privacy Telephone	021 941 1377	24 hours a day
Privacy WhatsApp	067 418 9565	Mon–Fri 08:00–17:00
Investor Relations Email	IRInquiries@capitecbank.co.za	Business hours

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