Altron Latest Vacancies – June 2023

The Cross-Functional Knowledge & Document Specialist will collaborate with the Client and the client’s service providers to establish a Document and Knowledge management system which contains information on services provided to the Client, a leader in providing entertainment and phenomenal content from all over the world, to millions of households in sub-Saharan Africa, through cutting-edge technology and platforms – limited to the eco-system of the Integrator. The Knowledge & Document Specialist will provide and maintain a reliable and secure Service Knowledge Management System (SKMS)

• Develop and implement a knowledge management system to capture and manage organizational knowledge and documents
• Maintain and update documentation processes and procedures
• Create and manage document templates, knowledge management policies and procedures
• Develop and maintain the document repository, ensuring document version control and accessibility
• Maintain a thorough understanding of ITIL 4 best practices
• Establish governance practices to manage knowledge management activities, examples:
• – Establish clear roles and responsibilities: It is essential to define clear roles and responsibilities for knowledge management activities – this includes identifying who will be responsible for creating, maintaining, and updating the knowledge management system
• – Develop policies and procedures: Establishing policies and procedures for knowledge management can ensure consistency and standardization across the organization – this includes guidelines for creating, storing, and sharing knowledge
• – Assign accountability: It is important to assign accountability for knowledge management activities. This includes setting performance metrics and holding individuals or teams accountable for meeting these metrics
• – Establish communication channels: Effective communication channels are essential for sharing knowledge across the organization
• – Establish a feedback loop: Establishing a feedback loop can help to continuously improve knowledge management processes – this includes knowledge management forums to regularly review and update procedures based on feedback from employees and stakeholders
• – Monitor and measure performance: Establishing performance metrics and regularly monitoring and measuring progress against these metrics can help to ensure that knowledge management activities are aligned with organizational goals and objectives
• Overall, effective governance practices can help to ensure that knowledge management activities are effectively managed and aligned with organizational goals and objectives

Requirements for success in this role are:

• 3+ years of experience in a similar role, with administrative experience
• Bachelor’s degree in a relevant field, or equivalent work experience
• ITIL 4 Foundation certification is required, with additional ITIL certifications preferred
• ISO 9001 certified or suitable experience in managing documents to comply to ISO 9001 standards
• Strong knowledge of ITIL 4 best practices
• Basic project management certification or course
• Excellent communication and interpersonal skills

Education

• Bachelor’s Degree: Information Technology, National Certificate Level 4 (N4) / Grade 12 (Required)