Adapt IT Customer Success Agent Graduate Programme – 2021

PURPOSE OF THE POSITION

• Provide Technical Support to customers within the Telecommunications Business Unit. Support is done via the following channels: email, support desk system and phone calls.
• This role ranges from sound knowledge and understanding of the supported software to ensure customer software appreciation, navigation and value realisation.
• Function of successful candidate will also include troubleshooting as well as assistance on platform related queries.

PRIMARY RESPONSIBILITIES FOR THE ROLE

• Provide support to users experiencing problems using the software or inquiring how to use specific features.
• Make pro-active support calls to ensure that all clients are satisfied.
• Partake in knowledge sharing, and proactively inform team leaders and managers of product and client trends.
• Good overall computer literacy ability.
• Fair understanding of mobile provider services
• Technical troubleshooting and problem solving.
• Complete training in order to sufficiently support.

MINIMUM QUALIFICATION AND EXPERIENCE REQUIREMENTS

• Completed an IT related B.Tech/ B.Com/ B.Sc degree or National Diploma (Minimum NQF Level 6)
• Excellent academic achievements within the specified qualification (Please note that academic transcripts will be requested).

DESIRED SKILLS AND QUALITIES

• Personal Attributes and Qualities
• Good interpersonal and rapport building skills.
• Strong organizational skills.
• Ability to tolerate high levels of stress.
• Must show initiative and be a self-starter.
• Great attention to detail.
• Collaborative team player.
• Customer focused.
• Excellent communication skills (verbal and written).
• Fully proficient in Microsoft Office.
• Sound verbal and written communication skills

ADAPT IT CUSTOMER SUCCESS AGENT GRADUATE PROGRAMME APPLICATION INSTRUCTIONS