National Credit Regulator (NCR) Graduate Internship 2024

Requirements:

• The successful candidate must hold a National Diploma or Degree in Information Technology, Informatics/Information Systems or ICT related qualification.
• Applicants must not have worked or participated in an internship before.
• No experience required.
• Following certificates, A+, N+, MCSE/MCSA and ITIL Foundation would be an added advantage.

Duties:

• Software and hardware installation and troubleshooting
• Debugging on all equipment and ensure accurate functionality
• Application installation
• Provide support to end-users
• Assist with desktop support and maintenance
• Liaise with contracted service providers for 3rd tier support
• LAN, WAN, and user Administration
• Administer backup and security
• Manage and monitor network connectivity and servers
• Provide support on Windows Operating Systems and servers
• Provide general end-user support
• Log calls on the call logging system (Helpdesk) and maintain full documentation
• Prepare technical report on the operation of systems
• Keep inventory of hardware
• Desktop updates and installations

Skills:

• Communication (Written and verbal) skills
• Computer literacy (Ms Word, PowerPoint, Outlook and Internet, etc)
• Must have the ability to work under pressure.
• Problem solving and Analysis.
• Planning and organizing
• Interpersonal relations
• Customer service orientation
• Analytical and problem-solving skills
• Deadline-driven
• Innovative thinking
• Accuracy and due diligence
• Decision-making skills