Home Internship 2024 G4S Call Centre Consultant Learnerships – 2021

G4S Call Centre Consultant Learnerships – 2021

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Joeme
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Application for the G4S Call Centre Consultant Learnerships Programme – 2021 Entry is now open for interested applicants by G4S in South Africa.

Vacancies

G4S is offering an Learnership opportunity to unemployed and prospective graduates to apply in the fields that are in line with the Corporation’s core business. The Corporation is therefore inviting applications for the G4S Call Centre Consultant Learnership Programme that runs for a maximum period of 24 months in the following disciplines/fields of study.

The best student on the course receives an accolade for performing well academically,  and for excelling in all areas of the training. By portraying a positive attitude, this student contributes to enhancing the image of G4S.

The G4S Call Centre Consultant Learnership Programme uses a fully integrated approach that combines theory with practical training and leads to a recognized qualification/certification. G4S provides an Learnership opportunity in the following areas listed below:

  • Call Centre Consultant

This Learnership opportunity is situated at the following locations in South Africa:

  • Midrand

Update: How to Apply for the 2021 Enoch Mgijima Local Municipality Learnerships Programme

G4S CALL CENTRE CONSULTANT LEARNERSHIP PROGRAMME APPLICATION ELIGIBILITY

ROLE RESPONSIBILITY:

Answering of Calls

  • Distinguish what the client’s query is.
  • Resolved queries telephonically – Self resolved
  • Reference number must be created for all inbound and outbound calls – Google sheets
  • Proper greeting- must give the client your name, company name.
  • Email or Call the respective branch for information
  • Get back to the client with proper feedback.
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Average Rings

  • The average seconds that the agent took to answer the phone
  • Answering calls within 10 seconds

Time Keeping

  • Agent send reports on time
  • Always meets deadlines
  • Never late for work
  • Emails/contacts branches for missing information
  • Reports completed on Google sheets
  • Client info updated on Google Sheets
  • Loading of G4S online profiles

AD-HOC Duties

  • Perform any ad hoc duty that may be assigned to you by Management from time to time

Health and Safety

  • Participate in the design/ development/ review/ implementation and monitoring of the branch/region/national safety plans for each year
  • Participate in safety forums created by company for example safety meetings and safety talks
  • Report all safety incidents to the relevant people
  • Discuss all safety incidents on all levels
  • Follow-up on any activities assigned through safety meeting/committee/representative/management
  • Attend safety education and refresher programmes
  • Comply with safety policies and procedures at workplace
  • Distribute safety information as and when required
  • Basic call centre knowledge
  • Computer literate – ability to work on Excel, MS Outlook, Word
  • Communication (written and verbal)
  • Problem Solving
  • Work under pressure
  • Dealing with changing circumstances
  • Attention to detail
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THE IDEAL CANDIDATE:

Minimum qualification

  • Grade 12 and/or NQ4 with a minimum pass rate of 50%

Additional Requirements

  • The candidate should not currently be registered as a full-time student at a tertiary institution

G4S CALL CENTRE CONSULTANT LEARNERSHIP APPLICATION INSTRUCTIONS

Kindly visit the G4S Call Centre Consultant Learnership application portal and fill in the required details as well as documents. Closing date: 22 November 2021.

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